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Customer Care

CUSTOMER CARE

When it comes to our customers we really do care. 

Grace and Gunn always strive to acheive on our 5 C's:

- Comfort

- Class

- Customer satisfaction

- Community

- Contentment
 

Contact

If you have any issues or questions regarding the purchase of your comfy hoodies and sweatshirts, please contact us in the first instance.

We’re always ready to help!

 

 

Call us on

07877 173053

or fill in the form opposite and we'll get back to you ASAP.

Thanks for submitting!

RETURNS
Returns Policy

Serious Stuff!

We want to make sure that all our customers are completely happy with their purchase however on the occasion you do wish to return your product, please follow the below steps:-

 

  1. Please fill out the return form below to submit your returns request to the Team at Grace and Gunn

  2. The item must be returned to us at your expense.

  3. The item must be returned within 14 days of receipt and in excellent saleable condition with all packaging material.

  4. If the item is damaged in transit back to us because of poor repacking, we do reserve the right to refuse a refund. 

  5. Customers are entitled to a full refund up to 30 days after receiving the goods if they are faulty. Please note any item where a fault has been caused due to customer negligence, such as, not following the care instructions clearly stated on the garment. We will not be held responsible. Will only consider and investigate manufacturing faults.

  6. We cannot accept returns of products which have been personalised at your request.

 

Please send your returned items to:

Grace and Gunn 

The Carriage House, Walden Court, Newent, Gloucestershire, GL18 1LL

Once we have received your returns form we will send confirmation of your application.

Thanks for submitting. We will review your request and get back to you.

Returns Form
FAQ's
FAQ

How long will my order take to deliver?

 

Orders are currently typically taking 10 working days to be dispatched after you have placed your order.  

We are a small family business, who hand finish everything from our studio in Gloucestershire.  We aim to deliver much quicker than this but we want to be transparent about delivery timescales. 
 
If you do need it quicker please email us info@graceandgunn.co.uk to see if we can help.  We can occasionally prioritise orders so please ask.

 

How can I cancel my order?

 

We aim to get your parcels to you as quickly as possible, but if you contact us before you have received your 'dispatch' email we will cancel your order and issue you with a full refund.

If you would like to cancel your order after you have received your 'dispatch' email you will need to wait until you receive your order and return it to us.

How much does it cost to deliver my order?

 

STANDARD ORDERS
Grace and Gunn offer a set postage and packing fee of £4 for all orders no matter the size, for delivery within the UK.   

EXPRESS DELIVERY 
We can occasionally provide express delivery.  Please contact us at info@graceandgunn.co.uk to see if this is possible. 
If we are able to offer this, the cost of express delivery is £8.95 per order. A signature will be required for this service.  

 

INTERNATIONAL DELIVERY 
We can also deliver internationally to: 
Europe for £8.95 per order 
North America for £8.95 per order 
Australia and New Zealand for £8.95 per order 

Please don't hesitate to contact us at info@graceandgunn.co.uk if you have any queries about shipping.  

Privacy Policy

Privacy Policy Grace and Gunn

 

 

Why do we collect personal information?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

 

 

How do we store, use, share and disclose site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

 

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

Please view the cookie setting via the pop up on our site and review or accept them there.

How can site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at info@graceandgunn.co.uk or send us mail to: The Carriage House, Walden Court, Newent, Gloucestershire, GL18 1LL.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@graceandgunn.co.uk or send us mail to: The Carriage House, Walden Court, Newent, Gloucestershire, GL18 1LL

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